We know managing your health can feel daunting, so we’ve answered some of the most common questions about our alternative health services.
About Scripted
How does the consultation process work?
After selecting your service, you will book a telehealth consultation with a qualified doctor who will assess your needs and provide a tailored treatment plan.
How long does it take for my medication to arrive at my nominated address?
Once prescribed, medications are dispatched to your nominated address and typically arrive within 2-5 business days, depending on your location and delivery service availability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay for flexible payment options.
How do I contact customer support?
You can reach us via our contact page, live chat, or by emailing support@scripted.clinic.
Do I need a prescription for treatments?
Yes, our doctors will determine if a prescription is appropriate for your condition and provide one accordingly.
Is my information secure?
Yes, we comply with all Australian data privacy regulations to ensure your information is protected.
Do you offer refunds?
Refunds are only available in cases where a consultation cannot be completed due to technical issues or scheduling conflicts.
Why doesn’t Scripted mention its alternative medicines by name?
Due to regulatory guidelines, we do not list the names of specific alternative medicines. However, during your consultation, our healthcare professionals will provide personalised recommendations and discuss suitable treatment options.
Consultations & Appointments
How does the consultation process work?
Once you select your desired service, you can easily book a telehealth consultation with one of our qualified doctors. During your consultation, the doctor will thoroughly assess your needs and provide a personalized treatment plan tailored specifically for you.
Who can use Scripted services?
Scripted services are available to Australian residents who are at least 18 years old.
Do I need a referral?
No referral is required to access our clinic. Simply book a consultation through our website—just click the “Book Now” button and sign up. While a health summary from your GP is not necessary, it can be helpful in providing a more comprehensive understanding of your medical history.
How can I reschedule or cancel my appointment?
To reschedule or cancel your appointment, please contact our clinic at hello@scripted.clinic or 1300 672 070. Our team will assist you in making the necessary changes.
I am having trouble booking my appointment. What should I do?
If you’re experiencing difficulties, please contact us at hello@scripted.clinic. We’re here to help.
How long does the appointment go for?
Appointment durations may vary depending on the complexity of your case. Generally, initial consultations last 20 minutes, and follow-up consultations last 15 minutes.
Do I need to let you know if my medical history changes?
Yes, it’s important to inform us of any changes to your health or medications, as these may impact the safety and effectiveness of your treatment plan. You can update your details through our online portal by logging into your account.
Treatment Plans & Prescriptions
Can I request a specific treatment?
Your doctor will assess your needs and determine the most appropriate product and dosage. While you are welcome to suggest a particular treatment during your consultation, your doctor will make the final decision based on medical guidelines and your health profile.
Am I guaranteed a prescription?
No. Your practitioner will only issue a prescription if they deem it medically appropriate. Consultations and prescriptions are guided by best medical practices and prescribing guidelines.
What if my treatment is ineffective?
If you feel your treatment is not working, contact us at hello@scripted.clinic. We’ll be happy to connect you with your practitioner to explore alternative options.
What should I do if I experience a side effect?
If you experience any concerning side effects, stop using the medication and contact your GP immediately. You can also reach out to our support team at hello@scripted.clinic, who will notify your practitioner to provide further guidance.
How long are treatment plans valid?
Treatment plans are valid for 6 months from the date they are created by your practitioner.
Can I change my dosage?
Only your practitioner can authorize changes to your dosage. Contact us at hello@scripted.clinic to discuss this with your practitioner.
Payments & Refunds
Can I claim my treatment on Medicare or Private Health?
Unfortunately, telehealth consultations are not covered by Medicare or most private health insurers. We recommend checking with your insurance provider to confirm their current policies.
What is your refund policy?
We strive to provide the best care possible during your telehealth consultation. If you’re not satisfied with the consultation for any reason, please contact us at hello@scripted.clinic within 7 days of your consultation. We may offer a partial or full refund depending on the circumstances, such as:
If there was a technical issue that prevented the consultation from taking place.
If the consultation was deemed inappropriate or not in line with the services we provide.
Refunds will not be issued if the consultation was completed successfully, and the treatment plan was appropriately prescribed according to medical guidelines.
Please note that consultation fees are non-refundable if a prescription is issued, as the consultation itself is a service provided.
What payment methods are accepted?
We accept all major credit and debit cards. Additional payment methods may be available; please refer to our payment page for the latest information.
What charges will appear on my bank statement?
Charges will appear under the name ‘Scripted Clinic’ or a related descriptor.
Shipping & Orders
Can I change my shipping address?
Yes, you can update your shipping address through your profile page or emailing us at hellp@scripted.clinic.
Can I track my order?
Once your order is shipped, you will receive a tracking number via email.
How long does shipping take?
We aim to ship all orders placed by 12 pm on the same day. Shipping times are dependent on StarTrack and generally take 1-2 business days. Deliveries to rural or remote areas may take longer.
What are the shipping costs?
Shipping start from $10 and this is dependant on your location
Transparency & Privacy
Where are your practitioners based?
Our practitioners are based throughout Australia, providing telehealth consultations accessible to patients nationwide.
Why can’t you mention specific medication names?
To comply with Australian regulations, we are unable to mention specific medication names publicly. During your consultation, your practitioner will discuss appropriate treatment options with you.
What happens to my data?
We take your privacy seriously. All your personal information is stored securely and handled in accordance with Australian privacy laws.
Does Scripted Clinic own a pharmacy?
No, Scripted does not own a pharmacy. We partner with a number of independent pharmacies to provide a seamless ordering experience, but these pharmacies are separate operators.
What pharmacies do you ship from? Can I choose a different pharmacy?
Scripted partners with a network of independent Australian pharmacies to ensure you receive your treatment plan along with important information on usage and safety. These pharmacies are located across Australia. You’ll be provided with the details of the specific pharmacy handling your order once it is confirmed.
If you prefer, you can choose your own pharmacy. Please note that this process may take 1-2 business days, as our support team will need to send all the necessary paperwork to your chosen pharmacy.
Telehealth
Is Telehealth legal in Australia?
Yes, telehealth is legal in Australia and is transforming how healthcare is delivered. Scripted Clinic is an Australian-based platform that connects patients, practitioners, and pharmacists through safe and compliant telehealth services.
